Returns
We at Crazy Old Beaches (aka COB) take great pride in our commitment to customer satisfaction and stand behind the quality of our products and service. All products are made to order using only the best quality materials possible. Therefore, as a made to order product, it is not possible for an item to be returned, unless an error has been made or the item is faulty. For this reason we would respectfully request that care is taken when selecting a size, colour or adding personalisation to a product.
If you are not completely satisfied, please contact us at hello@brandedandcovered.com or by using the Contact Us page within 14 days from the date of your purchase to advise us of any issues with an order or problems with the product.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer (personalised goods).
Inferior quality or low-resolution of uploaded images (personalised products).
Design errors introduced by the customer in the design creation process (personalised products).
Errors in user-selected options such as product type or size.
To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply message via your order confirmation, advising the item to be returned and the reason.
If your return is agreed you will receive an RMA returns note, detailing returns address. Please ensure the RMA note is enclosed with the item.
What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items that have been personalised in any way cannot be returned unless the item is faulty.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.
We will not process any goods returned without the RMA Note/Number
Jan 2024
